Terms of service

OVERVIEW
Welcome to Lastenurk.com! The terms “us” and “our” refer to Lastenurk.com. Lastenurk.com operates this store and website together with all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a curated shopping experience (“Services”). Lastenurk.com operates on the Shopify platform, which enables us to provide the Services to you.
The following terms describe your rights and obligations when using the Services.
Please read these terms carefully – they contain important information about your legal rights.
By visiting, interacting with, or using the Services, you agree that you are bound by these Terms of Service and our Privacy Policy. If you do not agree with the Terms of Service or the Privacy Policy, you may not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to the Terms of Service, you confirm that you are at least of legal age and that you have given us consent to allow your minor dependants to use the Services on devices that you own, have purchased, or manage.
In order to use the Services – including accessing or browsing our e‑stores or purchasing our products/services – you may be asked to provide certain information (e.g. e‑mail address, billing, payment, and delivery details). You confirm and warrant that all information submitted to us is accurate, up to date, and complete and that you have all rights to submit such information.
You are solely responsible for all activity on your account. You may not transfer, sell, assign, or licence your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to present an accurate product photo of our products and services in our stores. Please note, however, that colours or appearance may differ from reality on your screen due to your device type and settings.
All product descriptions may change at any time without prior notice. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of products offered on an individual, geographic, or jurisdictional basis.

SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Lastenurk.com reserves the right to accept or reject your order at its sole discretion for any reason. Your order is deemed accepted only once Lastenurk.com has confirmed it. Before an order is accepted, your payment must have been received and processed by us.
Please review your order carefully before submitting it, as Lastenurk.com may not honour a cancellation request after the order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the e‑mail, billing address, and/or telephone number provided at the time the order was placed.
If a requested item cannot be delivered (e.g. due to a lack of stock or for any other reason), we will notify you at the earliest opportunity and refund all amounts paid (including standard delivery costs) without delay and no later than 5 days from the date of notification.
Returns or withdrawal from your purchases shall apply only in accordance with Section 23 (Right of Withdrawal and Returns).
You confirm and warrant that you make purchases solely for personal or household purposes, not for resale or export.

SECTION 4 – PRICES, BILLING, AND PAYMENT METHODS
Prices, discounts, and promotions may change without prior notice. The price of a product or service is the price in effect at the time the order is placed, as set out in your order confirmation e‑mail. Unless expressly stated otherwise, displayed prices do not include taxes, delivery and handling charges, or customs or import duties.
Prices displayed in the online store may differ from prices in physical stores or stores operated by third parties. From time to time we may offer promotions whose specific terms may differ from these Terms; in the event of a conflict, the promotional terms shall prevail.
You agree to provide valid, complete, and accurate purchase, payment, and account information for all purchases and to update such information promptly (including e‑mail address, card numbers, and expiry dates) so that we can complete transactions and contact you as needed.
You confirm and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are authorised to use the relevant payment method; (iii) the charges incurred by you will be accepted by your payment service provider; and (iv) you will pay all charges incurred in accordance with the prices displayed, including delivery and handling fees and applicable taxes.

Payments via Maksekeskus (MakeCommerce)

  • Payments are processed by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment: bank‑link payments in the relevant bank’s environment; card payments in the secure environment of Maksekeskus AS; certain wallet or “pay later” solutions in the relevant service provider’s secure environment. We do not have access to your bank or card details.
  • After completing a bank‑link payment, please click “Back to merchant” on your bank’s page to finalise the order process.
  • The sales contract enters into force when the amount due has been credited to our bank account.
  • For the purpose of processing payment documents, the owner of the Online Store (Ikistore OÜ) is the data controller and transmits the personal data required for payment processing to the authorised processor Maksekeskus AS.

Supported payment methods

  • Estonian bank links
  • Finnish bank links
  • Swedish bank links
  • Latvian bank links
  • Lithuanian bank links
  • Visa and Mastercard
  • Apple Pay
  • Google Pay

SECTION 5 – DELIVERY

  • We deliver to: Estonia, Latvia, Lithuania, Finland, and Sweden.
  • Delivery options:
    • Estonia: Omniva parcel locker, DPD parcel locker
    • Latvia: Omniva parcel locker, DPD parcel locker
    • Lithuania: Omniva parcel locker, DPD parcel locker
    • Finland: PostNord parcel locker
    • Sweden: PostNord parcel locker
  • Delivery costs are borne by the customer. The applicable price is displayed at checkout for each delivery method.
  • Estimated delivery times after the sales contract enters into force:
    • Estonia: 1–3 business days
    • Latvia, Lithuania, and Finland: 2–5 business days
    • Sweden: 3–7 business days
  • In exceptional cases, delivery may take up to 45 calendar days.
  • We are not liable for delays caused by carriers, customs processes, or events beyond our reasonable control.

SECTION 6 – INTELLECTUAL PROPERTY
The Services (including but not limited to trademarks, brands, text, design, images, graphics, product reviews, video and audio, and their design, selection, and arrangement) belong to Lastenurk.com, its affiliates, or licensors and are protected by patent, copyright, and other intellectual‑property rights under the laws of the United States, Estonia, and other countries.
These Terms permit you to use the Services solely for personal and non‑commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit any materials from the Services. Unless expressly stated otherwise herein, nothing in these Terms grants you a licence or any other rights in respect of any patent, trademark, copyright, or other intellectual property of Lastenurk.com, Shopify, or any third party. Unauthorised use may infringe intellectual‑property rights. All rights not expressly granted are reserved by Lastenurk.com.
The names, logos, product and service names, designs, and slogans of Lastenurk.com are trademarks of Lastenurk.com or its affiliates/licensors. You may not use them without the prior written permission of Lastenurk.com. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. Other names and marks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third‑party customer tools that we do not monitor or control.
You agree that we provide access to such tools on an “as is” and “as available” basis, without any representations or warranties and without endorsement. We shall not be liable in any way for any loss arising from the use of optional third‑party tools.
Your use of such tools is entirely at your own risk; please ensure that you have read and agree to the relevant third party’s terms.
We may in the future offer new features within the Services (including new tools and resources); such features shall also be deemed part of the Services and shall be subject to these Terms.

SECTION 8 – THIRD‑PARTY LINKS
The Services may contain third‑party materials and links to their websites (including embedded functionality). We are not responsible for evaluating the content or accuracy of third‑party materials or websites. If you leave the Services, you do so at your own risk.
We are not liable for any loss related to visiting third‑party websites or using their products/services/resources/content. Please review third‑party policies and practices carefully before entering into any transactions. Complaints or questions regarding third‑party products/services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Lastenurk.com operates on the Shopify platform. However, all sales transactions in our store are concluded directly with Lastenurk.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales transaction between you and Lastenurk.com, including any injury, loss, or damage arising from products/services purchased. You release Shopify and its affiliates from all claims and liability arising from your purchases and transactions with Lastenurk.com.

SECTION 10 – PRIVACY POLICY
All personal data collected through the Services are subject to our Privacy Policy, and certain data may be subject to Shopify’s privacy policy (available on the Shopify website). By using the Services, you confirm that you have reviewed these policies.
Because the Services are hosted by Shopify, Shopify collects and processes information about your access and use in order to provide and improve the Services. Information submitted to the Services is forwarded to Shopify and to third parties who may be located outside your country of residence for the purpose of providing you with the service.
The owner of the Online Store, Ikistore OÜ, is the data controller for purchases made through this store and transmits the personal data required for payment processing to the authorised processor Maksekeskus AS, and the data required for delivery to contractual delivery partners.
Direct marketing: we send newsletters and offers to your e‑mail only on the basis of your explicit consent. You may opt out at any time by following the instructions in the message or by contacting us.

SECTION 11 – FEEDBACK
If you submit or transmit to us ideas, suggestions, feedback, reviews, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sub‑licensable, and royalty‑free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
You also confirm that (i) you own or control all rights necessary for the Feedback; (ii) you have disclosed all fees or benefits associated with the Feedback; and (iii) the Feedback complies with these Terms. We are under no obligation to (1) keep the Feedback confidential; (2) pay compensation for the Feedback; or (3) respond to the Feedback.
We may, but are not obligated to, monitor or remove Feedback that we consider unlawful, offensive, threatening, defamatory, indecent, or otherwise objectionable, or that infringes intellectual‑property rights or these Terms.
You agree that your Feedback will not infringe any third party’s rights (including copyright, trademark, privacy, or other personal or proprietary rights), will not contain defamatory, unlawful, offensive, or obscene content, and will not contain viruses or malware. You may not use a false e‑mail address or impersonate another person. You are solely responsible for your Feedback and its accuracy. We are not responsible for Feedback posted by you or by third parties.

SECTION 12 – ERRORS AND INACCURACIES
The Services may from time to time contain typographical errors, inaccuracies, or omissions (e.g. in product descriptions, prices, promotions, offers, delivery costs, delivery times, or availability). We reserve the right to correct such errors and to modify or update information, or to cancel orders if information is inaccurate, at any time and without prior notice (including after an order has been placed).

SECTION 13 – PROHIBITED USE
You may use the Services only for lawful purposes. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, national, or local laws or regulations; (c) to infringe our or others’ intellectual property; (d) to harass, insult, harm, or intimidate employees or other persons; (e) to transmit false or misleading information; (f) to send or reuse material that does not comply with the Terms; (g) to send advertising or unsolicited messages (“junk mail”, “chain letters”, “spam”); (h) to impersonate another person or entity; or (i) to engage in conduct that restricts anyone else’s use of the Services or that may cause harm or liability to Lastenurk.com, Shopify, or users.
In addition, you agree that you will not (a) upload or transmit viruses or other malware; (b) reuse, copy, or use the Services for commercial purposes; (c) collect or track the personal data of others; (d) engage in spamming, phishing, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend, prohibit, or terminate your account without prior notice if we identify a breach of these Terms.

SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without prior notice; you shall remain liable for all amounts due up to and including the date of termination.
After termination, the following provisions shall survive: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other provisions that by their nature should survive termination.

SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lastenurk.com, Shopify, and our affiliates, partners, directors, officers, employees, agents, sub‑contractors, licensors, and service providers against any losses, liability, or claims (including reasonable legal fees) brought by any third party in connection with (1) your breach of these Terms of Service or documents referred to therein; (2) any breach of any law or of a third party’s rights; or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim; a delay in notification shall not release you from your obligations, except where such delay causes you material harm. We may, at your expense, arrange the defence and settlement of such a claim (including choosing legal representation) but will not enter into any settlement that imposes non‑monetary obligations on you without your reasonable consent. You shall cooperate, including by providing relevant documents.

SECTION 16 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, it shall be applied to the extent permitted by law, and the unenforceable part shall be deemed severed from the Terms. Such a finding shall not affect the validity or enforceability of the remaining provisions.

SECTION 17 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.
These Terms of Service, together with all policies and operating rules published by us in connection with the Services, constitute the entire agreement between you and us governing your use of the Services and supersede all prior or contemporaneous agreements, communications, and proposals (whether oral or written), including prior versions of the Terms. Any ambiguities in the interpretation of the Terms shall not be construed against the drafter.

SECTION 18 – ASSIGNMENT
You may not assign, transfer, or delegate this agreement or any of your rights or obligations without our prior written consent. Any such attempt shall be void. We may assign, transfer, or delegate these Terms and the rights and obligations arising therefrom without your consent or notice.

SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the laws of the Republic of Estonia. You and Lastenurk.com submit to the jurisdiction of the Estonian courts.

SECTION 20 – HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the content of the Terms.

SECTION 21 – CHANGES TO THE TERMS OF SERVICE
You can review the current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or partially replace the Terms at our discretion by publishing the changes on our website. It is your responsibility to check for changes from time to time. We will notify you of material changes in accordance with applicable law; such changes shall take effect on the date specified in the notice. Your continued use of the Services after the publication of changes constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION
Questions regarding the Terms of Service should be sent to info@lastenurk.com.
Our contact details:
Ikistore OÜ
info@lastenurk.com
R. Tobiase 11‑3, Tallinn, Estonia, 10152
+372 5393 3413
Reg. no: 17331712

SECTION 23 – RIGHT OF WITHDRAWAL (CONSUMERS) AND RETURNS

  • A consumer has the right to withdraw from a contract concluded in the e‑store within 14 days of receipt of the goods. The right of withdrawal does not apply if the buyer is a legal entity.
  • In exercising the 14‑day right of withdrawal, the goods may be handled and inspected only to the extent necessary to determine their nature, characteristics, and functioning – similar to what would be permitted in a physical store.
  • If the goods have been used beyond the extent permitted above, or show signs of use or wear, we may reduce the refund in proportion to the decrease in the value of the goods.
  • If your order has not yet been dispatched, you may cancel it directly from your account. As the goods have not been sent, there is nothing to return, and we will refund your payment in accordance with this Section.

How to withdraw and return

  • Online: Sign in to your account at [link] and use the "Withdraw from your contract" function. You will be asked to confirm your withdrawal, after which you will receive an automatic email confirming the content, date, and time of your request.
  • By email: Send an unambiguous withdrawal statement to info@lastenurk.com within 14 days of receipt of the goods. You may write in free form; please include:
    • Name of the person who placed the order
    • Order number
    • Product(s) being returned
    • Reason for the return (optional)
    • Bank details for the refund (if different from the original payment method or if required)
  • The cost of return shipping is borne by the customer, unless the return is due to our error or non‑conformity (e.g. wrong or defective product).
  • You must send the goods back within 14 days of submitting the withdrawal statement or provide proof that you handed the goods over to a carrier within that period.
  • We will refund all payments received from you under the contract without delay and no later than 14 days from receipt of the withdrawal statement. We may withhold the refund until we have received the goods or until you have provided proof of return, whichever is earlier.
  • If you expressly chose a delivery method more expensive than our cheapest standard delivery option, we will refund only the amount corresponding to the cost of the cheapest standard delivery.
    Statutory exceptions to the right of withdrawal may apply (e.g. goods sealed for health or hygiene reasons that have been opened after delivery; custom‑made / personalised goods).

Our right to withdraw in the case of an obvious pricing error

  • We may withdraw from the sales contract and request the return of the goods if, due to an obvious error, the price displayed in the e‑store was significantly below the market price.

SECTION 24 – NON‑CONFORMITY AND COMPLAINTS (CONSUMERS)

  • We are liable for any defect or non‑conformity that existed at the time of handover and becomes apparent within two (2) years of delivery to the consumer.
  • During the first one (1) year, it is presumed that the defect existed at the time of handover; the burden of proving otherwise rests with us.
  • If a defect becomes apparent, please notify us within two (2) months of discovering the defect by writing to info@lastenurk.com or calling +372 5393 3413.
  • We are not liable for defects that arise after handover of the goods.
  • If a product purchased from the e‑store has a defect for which we are liable, we will repair or replace the product. If repair or replacement is impossible or disproportionate, we will refund all payments received under the contract in full.
  • We will respond to consumer complaints in writing or in a form that allows written reproduction within 15 days.


SECTION 25 – DISPUTE RESOLUTION

  • If you have any complaints, please contact us first at info@lastenurk.com or +372 5393 3413 in order to attempt to resolve the dispute by agreement.
  • If an agreement cannot be reached, you may turn to the Consumer Disputes Committee. Information on proceedings and the possibility of filing a complaint can be found on the website of the Consumer Protection and Technical Regulatory Authority.
  • For cross‑border disputes, you may also use the European Union Online Dispute Resolution (ODR) platform.