Frequently asked questions

Estonia, Latvia, Lithuania, Finland, Sweden and Poland. In every country we deliver to parcel lockers. In Estonia you can also choose an Omniva courier to your door, or collect the order yourself at Kivila 34 in Tallinn.

1–7 business days depending on the country, counted from when your payment reaches us:

Every product page shows the earliest delivery date for each delivery option.

Delivery to a parcel locker is free once your order reaches the amount for your country. Below it, you pay the locker price, which checkout shows before you pay.

An Omniva courier in Estonia costs €5,80, whatever the order total. Collecting your order at Kivila 34 in Tallinn is always free.

You pick the locker at checkout. The carriers depend on the country:

Yes, in Tallinn, and it's free. Choose Kivila 34, Tallinn (pick-up point) at checkout. The pick-up point is in the Moeateljee building. Come by Monday to Friday, 10:00–18:00, once we've emailed you that the order is ready.

When the parcel leaves us, our shipping partner MakeCommerce emails you a tracking link. The carrier sends the locker's pick-up code to the phone number you entered at checkout, so check that number before you pay.

Write to info@lastenurk.com with your order number and we'll check with the carrier. The delivery times above are estimates, and a carrier delay can add a few days.

Yes. You have 14 days from the day you receive the parcel to withdraw from the purchase, without giving a reason. You can unpack and check the product as you would in a shop. If it shows signs of use or wear, we may reduce the refund by the value it has lost.

The 14-day right applies to private customers, not to purchases made by a company.

Sign in at account.lastenurk.com, open the order and choose Withdraw from your contract. You'll get an email confirming the date and time of your request.

You can also email info@lastenurk.com with your name, the order number and the products you're returning. Either way, send the products back within 14 days of your request.

To Ikistore OÜ, Kivila 34 (Moeateljee), 13918 Tallinn, Estonia. Keep the receipt or tracking code from the carrier as proof that you sent it. You can also bring the return to the pick-up point at Kivila 34, Monday to Friday, 10:00–18:00.

You do, unless the mistake is ours. If we sent the wrong product or it's faulty, we pay for the return.

As soon as your return reaches us and we've checked the products, and no later than 14 days after your withdrawal request. The money goes back the way you paid.

We refund the delivery cost too, up to the price of our cheapest delivery option.

Care and beauty products and food, such as sweets, once their packaging has been opened. The same goes for products made or personalised to your order.

Tell us within 2 months of noticing the fault, at info@lastenurk.com or +372 5393 3413. We're responsible for faults that appear within 2 years of delivery, and in the first year we assume the fault was there from the start.

We repair or replace the product. If neither is possible, we refund the full price. We reply to every complaint within 15 days.

Exchanges go through a return. Withdraw from the purchase in your account within 14 days, send the product back, and order the size or colour you want.

With a bank link from an Estonian, Latvian, Lithuanian, Finnish, Swedish or Polish bank, a Visa or Mastercard card, Apple Pay or Google Pay. Payments go through Maksekeskus AS.

After paying by bank link, tap Back to merchant on your bank's page so the order goes through.

A bank-link payment happens on your own bank's page, and a card payment in the secure environment of our payment provider, Maksekeskus AS. We never see your card or bank details. Lastenurk carries the Turvaline ostukoht trust mark of the Estonian E-commerce Association.

Yes. Only delivery is added at checkout, and you see its cost before you pay. There are no customs fees, because we only deliver within the EU.

Yes. Email info@lastenurk.com with the order number and your company's name, registry code and address, and we'll send you an invoice. Purchases made by a company don't have the 14-day right of withdrawal.

Yes, until we send it. Sign in at account.lastenurk.com and cancel the order there, and we refund the full payment. Once the parcel has left, use the 14-day return instead.

The quickest way is to cancel it in your account and order again, which works until the parcel leaves. To change only the delivery address, email info@lastenurk.com with the order number as soon as you can.

No, you can check out as a guest. An account lets you cancel orders, start returns and collect 5% back with Treasure Club. You sign in with your email address and a one-time code, so there's no password to remember.

In your account at account.lastenurk.com, which lists every order and its status. We also email you an order confirmation as soon as your payment goes through.

Children's products, from toys and baby products to shoes, school supplies, creative sets and gaming.

Yes. We buy most of our range directly from the brands or from their official distributors.

Every product page shows an age badge. You can also shop by age from the menu, or use the age filter in any collection. Toys with small parts carry a warning that they are not suitable for children under 3. For ideas by budget, see gifts under €20, €30 and €50.

Tap Notify me on the product page and enter your email address. We'll email you when it's back in stock.

Yes: gifts under €20, under €30 and under €50. You'll also find ready-made gift sets and seasonal ideas in Holidays & gifts.

Ikistore OÜ, an Estonian company with registry code 17331712. Our office, pick-up point and returns address is Kivila 34 (Moeateljee), 13918 Tallinn.

Call +372 5393 3413 on weekdays, 10:00–18:00, or email info@lastenurk.com. We reply to emails within 1–3 business days.

Estonian, English, Finnish, Swedish, Latvian, Lithuanian, Russian and Polish. Switch with the language menu on any page.

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